"CX Solutions was integral in the overall design of our CX program, ensuring our business needs were met, helping us make sure we were asking the right questions, and maximizing our use of the Qualtrics platform."
"After engaging with Qualtrics we realized we needed a baseline to our data to get started; CX Solutions helped us obtain that baseline. With their help we have a much better understanding of our customers and who they are."
"The level of work from CX Solutions is simply outstanding. They are the best supplier we deal with at PepsiCo."
"When we decided to move from measuring customer satisfaction to identifying and managing the drivers of customer loyalty we needed some help. Our partnership with CX Solutions has proved to be invaluable."
"The research we did with CX Solutions was among the best surveys we have ever participated in. CX Solutions didn’t just present the data, but provided actionable recommendations on what to do with the information and how to make a difference."
"We have partnered with CX Solutions for over 15 years now. Their research is always high quality, and provides detailed and actionable insights that we use to drive performance and manage our business."
"While working with CX Solutions we achieved a 32% reduction in executive escalations and an increase in top box satisfaction of 10% in a very short time."