Todd Arriza

Chief Operating Officer

With over 24 years of business experience and 8 years of military experience, Todd Arriza is an expert in leading teams and organizations involved in research, data collection, and reporting. He has spent the last 12 years deeply involved in managing and directing the operational and administrative side of CX Solutions. Involved in both long-term strategy and daily task management, he plays a pivotal role ensuring that CX Solutions meets all operational requirements and continuously maintains the high level of quality that has defined the organization throughout its existence.



Cynthia J. Grimm

Chief Customer Experience Officer

Cindy has worked in customer experience measurement and improvement as a practitioner, researcher and consultant for more than 30 years.

In her work with CX Solutions she has assisted hundreds of companies with quantifying of the ROI of customer experience improvement, enhancing the Voice of the Customer process, and developing balanced approaches to measurement that drive action within an organization. She has a BS degree in Management and Consumer Science from the University of Maryland and a MBA from George Mason University.



Stephen Butler

Senior Vice President

As Senior Vice President of Customer Experience, Stephen Butler delivers innovative solutions which improve the customer experience. Stephen’s expertise is in mapping the customer experience by integrating research findings and employee and customer perspectives. Stephen delivers leading-edge strategic programs that are informed by the total customer experience producing ROI improvements that impact the bottom line. He is a seasoned professional with over 20 years’ experience; prior to CX Solutions he has worked for Enterprise, AOL, and DirecTV.



Christine Mazur

Vice President

With 15 years of experience in customer experience research, Christine has worked for CX Solutions since 2002. Ms. Mazur’s expertise is in the design, execution, and analysis of CX Solutions' customer satisfaction and retention studies. With experience in a broad spectrum of industries, she prides herself on the ability to tightly manage projects to deliver clients actionable results and recommendations that yield measurable, substantial positive ROI. She has a BS degree in Psychology and Sociology from Virginia Tech, Degree with Distinction, Cum Laude and a MS in Sociology also from Virginia Tech.