In The News

When to Offer Fewer Customer Service Channels
Harvard Business Review
Why Customers Still Say ‘Service Stinks!’
Customer Experience Insight
The Contact Center’s Contribution to CEM
Contact Center Pipeline
Report Shows Customer Experiences Inconsistent Across Channels
Call Miner
Top Brands Lack Consistent Customer Service
1to1 Media
Channel Confusion: Why Leading Brands Are Failing CX Act’s Customer Service Stress Test
CRMXchange
Companies Falling Short with Digital and Social Media Engagement
TMCnet
Phone’s Still the Best Route to Customer Satisfaction
Direct Marketing News
New CX Act Customer Service Touchpoint Study Shows Most National Brands Falter Significantly On Digital, Social Media Engagement
Intuitive Strategy
Study: Most National Brands Falter on Social Media
Smart Customer Service
New CX Act Customer Service Touchpoint Study Shows Most National Brands Falter Significantly On Digital, Social Media Engagement
CRMXchange
New CX Act Customer Service Touchpoint Study Shows Most National Brands Falter Significantly On Digital, Social Media Engagement
Customer Think
Customer Experience Conversations: Crystal Collier
Customers 1st Blog—IIR
When Customers Contact Companies, Phone Still Preferred
Quirks
Study Finds That Customers Still Place the Most Importance on Telephone Calls
InContact
Study: Personal Presence Trumps Digital Decorum for Optimal Customer Experience
Survey Tool
News Byte: Customers Still Prefer the Human Touch
Marketing News
New Customer Service Study Finds Personal Touch of Voice Still Matters Most
Cloud Contact Center and Call Center Info
News Byte: Customers Still Prefer the Human Touch
Direct Marketing News
Personal Touch Tops Digital Options in Optimal Customer Experience
Loyalty 360
Are You Wasting Money on Customer Experience
CMS Wire
Study: Personal Presence Trumps Digital Decorum for Optimal Customer Experience
Rhodeh Kabah
Study: Personal Presence Trumps Digital Decorum for Optimal Customer Experience
Biz Report
Highlights from the CX Act 2013 Touchpoint Study
CustomerMe
Highlights from the CX Act 2013 Touchpoint Study
Contact Center Pipeline
CX ACT – Formerly TARP Worldwide – Announces Corporate Rebrand, New Corporate Leadership and Relaunch of Business
Authority CRM
New Name, Leadership, Focus for TARP
MRWeb/Daily Research News Online
TARP Changes Name to CX ACT
Engage Customer
Jim Stone Appointment to Chief Customer Officer at CX Act
Washington Business Journal
Capitol Buzz: The story behind TARP Worldwide’s name change
Washington Post
TARP Relaunches as CX Act with a New Corporate Strategy
Destination CRM
CX ACT – Formerly TARP Worldwide – Announces Corporate Rebrand, New Corporate Leadership and Relaunch of Business
Customer Think
CX ACT – Formerly TARP Worldwide – Announces Corporate Rebrand,logo_strat New Corporate Leadership and Relaunch of Business
Intuitive Strategy
Obamacare Damage Control Teams Seek to Calm Complaints
Bloomberg

On The Road


WACRA 2016
August 28-31, 2016
Helsinki, Finland


ASQ Service Quality Conference
October 24-25, 2016
Chicago, IL