VoC Program Design (e.g., Survey & Sampling)

A successful CX Program or VoC Program starts with a good design. We help by leading your team in a one-day Program Design Workshop to identify key objectives and success metrics and create a comprehensive plan. This plan includes a survey ecosystem, and plans for sampling and survey design, analysis and reporting, closed loop, and organizational engagement. The deliverable is a roadmap for implementation.

VoC Program Design (e.g., Survey & Sampling)

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