|Understanding what your customers want and what actions will increase customer satisfaction and loyalty is only the beginning. Real impact on the bottom line happens with a change in culture, beginning with management and front-line behavior changes that impact the customer experience. We can help you make that change through customized training and communication programs. We believe in building on what you already have in place, customizing the program to your employees and organization and ensuring supervisors and managers can coach employees to deliver these behaviors on every interaction – taking a transaction to an interaction. This is an approach that leads to measurable and sustainable change.|
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