Assessments

Our highly experienced consultants provide a third-party assessment of your operations, contact center, Voice of the Customer (VOC) strategy or general Customer Experience program. Using our Four-Ps assessment approach (People, Process, Platforms and Partners) across touchpoints, channels and business units, we identify strengths and opportunities for improvement compared to best practices. But, we don’t stop there. We provide you with specific recommendations for improvement with a suggested roadmap for making measurable improvement to key customer experience and bottom-line business metrics.

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assessment